Frequently Asked Question
Company Greetings vs Department Voicemail vs Personal Voicemail
Last Updated 6 months ago
There are three types of greetings that can be customized.
- Company Greetings
These are played at every interaction of the IVR auto-attendant.
At the top, the initial greeting "Thank you for calling Slingshot VoIP, press 1 for sales, 2 for support, and etc".
After every choice (for example, 1 was pressed above) "You've reached Slingshot VOIP Sales, for call centre solutions
- Personal Voicemail
Every team member has a personal voicemail that can have a personal message.
- Department Voicemail
These are the group voicemails for specific departments. For example, if a company has a Sales Department, voicemail messages will be sent to a group. These work exactly like Personal Voicemails.