Frequently Asked Question

Company Greetings vs Department Voicemail vs Personal Voicemail
Last Updated 11 months ago

There are three types of greetings that can be customized.

  1. Company Greetings

    These are played at every interaction of the IVR auto-attendant. 

    At the top, the initial greeting "Thank you for calling Slingshot VoIP, press 1 for sales, 2 for support, and etc".

    After every choice (for example, 1 was pressed above) "You've reached Slingshot VOIP Sales, for call centre solutions

  2. Personal Voicemail

    Every team member has a personal voicemail that can have a personal message.

  3. Department Voicemail

    These are the group voicemails for specific departments. For example, if a company has a Sales Department, voicemail messages will be sent to a group.  These work exactly like Personal Voicemails.

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