Frequently Asked Question

There are three types of greetings that can be customized.

1. Company Greetings
   
   These are played at every interaction of the IVR auto-attendant. 
   
   At the top, the initial greeting "Thank you for calling Slingshot VoIP, press 1 for sales, 2 for support, and etc".
   
   After every choice (for example, 1 was pressed above) "You've reached Slingshot VOIP Sales, for call centre solutions
   
   
2. Personal Voicemail
   
   Every team member has a personal voicemail that can have a personal message.
   
   
3. Department Voicemail
   
   These are the group voicemails for specific departments. For example, if a company has a Sales Department, voicemail messages will be sent to a group.  These work exactly like Personal Voicemails.